Shipping policy
Shipping Policy
Overview
At Veloura, we are committed to delivering your favorite clothing, shoes, jewelry, and fashion accessories safely and efficiently. This Shipping Policy explains how we process, ship, and deliver your orders.
By placing an order with Veloura, you agree to the terms outlined in this policy.
Order Processing Time
All orders are carefully prepared and quality-checked before shipping.
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Orders are processed within 1–3 business days after payment confirmation.
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Orders placed during weekends, holidays, or promotional periods may require additional processing time.
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Once your order has been shipped, you will receive a confirmation email containing your tracking information (if available).
Shipping Times
Delivery times may vary depending on your location and shipping method selected at checkout.
Estimated delivery times:
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Standard Shipping: 5–10 business days
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Express Shipping: 2–5 business days
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to shipping carriers, customs processing, weather conditions, holidays, or other circumstances beyond our control.
Shipping Charges
Shipping costs are calculated based on:
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Delivery location
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Order weight and size
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Selected shipping method
The final shipping cost will be displayed during checkout before payment is completed.
From time to time, Veloura may offer free shipping promotions. Promotional shipping offers are subject to their specific terms and conditions.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
Please allow 24–48 hours for tracking information to update after your order has been dispatched.
If you do not receive your tracking information, please contact us at:
Email: williamsbrown.as@gmail.com
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has already been shipped, Veloura may not be able to make changes or resend the order.
Please contact us as soon as possible if you notice an error in your shipping details.
Lost, Stolen, or Damaged Packages
Veloura is not responsible for packages that are lost, stolen, or damaged after they have been delivered to the shipping address provided by the customer.
If your package arrives damaged or appears to be lost during transit, please contact the shipping carrier directly and notify Veloura so we can assist where possible.
International Shipping
Veloura may offer international shipping depending on your location.
International customers are responsible for any customs fees, import duties, taxes, or additional charges required by their country.
Customs delays are outside of Veloura’s control.
Order Delays
While we do our best to meet estimated delivery times, Veloura is not responsible for delays caused by:
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Shipping carriers
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Customs inspections
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Incorrect customer information
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Weather conditions
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Public holidays
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Unexpected events beyond our control
Contact Us
If you have any questions about your order or our Shipping Policy, please contact us:
Veloura
Email: williamsbrown.as@gmail.com
We appreciate your support and thank you for choosing Veloura — where style, elegance, and confidence come together.